We aim to provide our clients with the best service possible.
All bookings including return trips must be pre-booked in advance.
Apart from agreed fixed prices all journeys are priced to start from anywhere in Leicester-shire.
All bookings must be confirmed by email / phone or by online booking.
Full payment by debit / credit card is required for all pre- bookings, unless otherwise agreed.
Any hire where a deposit has been paid, the outstanding balance must be paid at least 48 hours prior to the collection, unless otherwise agreed.
Any person or persons who do not show for a pre-arranged pick up, full payment will be due plus credit card expenses.
Accounts must be settled within 14 days or a credit recovery company will be engaged.
For non-account bookings any extra payments due, extra mileage over the allowance, extra hours, waiting time or extra journeys over the agreed hire must be settled immediately.
Leicester Platinum Chauffeurs have the right to refuse a booking.
Any bookings cancelled within 48 hours of hire must be paid in full.
Any bookings cancelled within 14 days of hire a 50% refund will apply, Minimum £50 admin fee and any credit card surcharges.
Any bookings cancelled 14 days or more in advance, a full refund will be given, part from £50 admin fee and any credit card surcharges.
Any bookings of more than 2 days duration and multiple vehicle hire, 14 days’ notice is required. A refund can be made, part from £50 admin fee of each vehicle, credit card surcharges and any expenses incurred.
For wedding bookings, a deposit will be taken with the balance settled at least 28 days before the wedding date, unless otherwise agreed.
Wedding cancellations at any time from booking will incur 25% of deposits will not be returned, or Minimum £50 admin fee and any credit card surcharges.
In the event if we have to cancel owing to unforeseen circumstances and an alternative vehicle cannot be provided, a full refund will be given.
For any single cancellations by the client a £25% or minimum £50.00 admin surcharge plus any credit card expenses will be applied.
Deferred deposits are valid for 3 months.
All of our chauffeur drivers are fully provisional and insured.
The carriage of a client’s property is at their own risk. We cannot be held responsible for property lost while in transit.
Standard rate in Leicester City Centre.
Mercedes E Class Minimum 1 hour Chauffeur service starts from £100.00 then £25.00 a hour (includes up to 20 miles)
Bentley Flying Spur Minimum 1 hour Chauffeur service starts from £150.00 then £50.00 a hour (includes up to 20 miles)
Rolls Royce Ghost Minimum 2 hours Chauffeur service starts from £400.00 then £100.00 a hour (includes up to 20 miles)
Any changes for Wedding bookings after agreed or booked will incur a charge of minimum £50.00 an hour on the day.
Discounts can be offered at the discretion of the management for multi vehicle hire and multi day hire, minimum hire 10 hours per vehicle.
The chauffeur driver will take into consideration driving conditions and road safety and will obey all traffic regulations at all times.
It is against UK law to smoke in all private hire vehicles.
It is UK law that seatbelts must be worn at all times.
We reserve the right to terminate the booking at point of collection or on a journey, if there is abusive language or rudeness.
Any client/passenger who behaves in an aggressive manner or appears to be intoxicated will not be tolerated at any time.
The safety of our chauffeur is paramount at all times.
Any physical or verbal abuse of the chauffeur will not be tolerated, termination of the hire will be immediate with no compensation to the hirer.
A police report will be made and legal proceedings may be implemented.
No drinks, alcohol, drugs or food may be consumed in the vehicle.
The client/passenger will be held responsible for any damage to the vehicle through his/her actions whether deliberate or accidental.
A charge of £150 plus the journey charge will apply if it is necessary to clean the inside of the vehicle due to vomit or anything else caused by the passenger or passengers.
Any damage caused to the vehicle by opening doors on to any object outside the car including a post, wall, motorbike, or pushbike will be the client/passenger's responsibility.
A basic first aid kit is available.
Please be aware vehicle colour and specifications may vary.
Pre-booking only.
All of our chauffeurs are fully insured to carry passengers, Disclosure and Barring Service (DBS).